* Customer: (irritated) "Look, I think I know how to set up a system. I'm a college graduate, you know."
* Tech Support: "Ok, let me finish typing up this report, and I'll send it off. You will get a reply within one business day."
* Customer: (exasperated) "Thank you. Geez, I mean I paid a huge amount of money for this computer. The least you people can do it make sure it works before sending it to me!"
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